![]() I am actually quite relieved that this experience finally upset me enough to make the decision to take my money elsewhere. I finally sent one last email specifically asking that Equinox either (a) provide me with a one-month freeze, or (b) cancel my membership. I could not reach *anyone* to do so, despite multiple follow-up emails. My ask was basic, polite, and contractually protected-I sought simply a one-month freeze to my membership while traveling abroad. Over the course of multiple weeks, I sent email after email to four different managers at this Equinox location, and received NO help. My experience with the customer service was so bad, that for the sake of my dignity, I was left with simply no choice but to cancel my membership. I was a member at this Equinox location for about four months. If you flushed your money down the toilet or lit your money on fire, I am confident that you would regret it less. Whatever you do, do not give this gym your money. If you are staying at the Ritz Carlton and you want a quick, hard, fun and inspirational workout you should ask for me. ![]() This morning I checked my email and there it was the workout and cardio workout too.Ĭorey is definitely the best personal trainer I have ever worked with. He said, "No Problem," and he would email me the complete workout we did so I could do it on my own. What really impressed me was when I told him I wasn't a member Equinox and was coming back. It was only 20 mins but I must admit it was the best workout I had all year. He asked me what part of my body I like to train, I should have told him my abs but I was truthful and said my legs and he took me through an amazing leg work called Sore Six (I think). He talked me into a complimentary personal training working out with him instead of doing my usual walk and social media surf: I went to the gym to just do some cardio and was approached by a high energy and very friendly personal trainer named Corey. I did a stay-cation this weekend for my birthday at the Ritz Carlton. Thankfully the manager who she called, quickly told her not to charge me, so that the only good thing. ![]() THEN the person behind the desk (who is rude)tries to charge me for the appointment. At that point I decided to just reschedule. Finally in the massage room with the disgruntled therapist and she says she can’t do a side- lying massage… She offers to do a massage with me on my back for 50 min instead( the appointment is booked for 80 min). By then there was a person at the desk who could log on to the computer! She alerted the therapist that I was waiting. I had to go out to the desk and ask what was going on. Because I was not checked in, the massage therapist did not know I was waiting in waiting room for 15 minutes. Inexperienced untrained front desk did not check me in because they “don’t know how to log in to the computer”. I showed up for scheduled, side-lying massage. I belong to gym there and have had massages there before that I would rate it as mediocre but it’s close to my home, so I was willing try again. This is not a high-end spa by a long-shot. But now, everything just sucks!!! Dirty locker room, bad service, old equipments and HIGHER PRICE. The management used to be very good BEFORE the pandemic. The trainers are top notch in the industry (but most of them left during pandemic). I had much precious moments in this gym, and met a lot of good friends. ![]() They said, no one is working today!!! Come on, there is no one working once there is cancellation request!!! I also asked if I can talk to the manager in person. And we need to WAIT IN LINE until the MANAGER contacting us!!! This is the most ridiculous reason that I’ve ever heard in my whole life!!! This time, the staff said we as clients CANNOT choose to cancel the membership. I called them again the next morning as I still haven’t got any update. The staff said the manager would only work on cancellations when he/her got another 2-3 requests!!! I was like…. But actually there wasn’t anyone contacting me at all. The manager will contact me ASAP (the staff told me it should be the next day). The staff said they would leave a feedback (yes, they said my request was just a FEEDBACK) to the manager. So I told the front desk that I need to cancel. But recently I had to cancel my membership as I moved and my trainer left this gym. Even during the pandemic, I didn’t cancel my membership to support them. If there is a zero star option, I’d definitely choose that! I’ve been a member for over 7 years.
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